ITIL 4 Foundation Course with Exam

Take the first step towards revolutionizing your IT services with the ITIL 4 Foundation qualification. This game-changing course will empower you to:

Speak the language of modern IT-enabled services

Master key concepts and boost your expertise
Supercharge your work and drive organizational success
Stay ahead of the curve with the latest ITIL 4 guidance
Harness the power of modern technologies and agile ways of working

With ITIL 4 Foundation, you’ll gain a solid understanding of the service management framework and how to:

Streamline services and boost efficiency
Enhance customer satisfaction and experience
Drive business growth and innovation
Join an elite community of ITIL-certified professionals

Don’t miss this opportunity to transform your IT services and unlock new possibilities. Enroll in the ITIL 4 Foundation course today and discover a smarter way to deliver exceptional services!

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In-House Training

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Exam Included

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Training Material and Practice Exams

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R10 500.00 (ex vat)

Discover the future of IT service management with ITIL 4, the world’s leading framework for digital transformation. Built on a foundation of best practices, ITIL 4 empowers you to navigate the complexities of modern business and deliver exceptional value to your customers.

Join our ITIL 4 Foundation course and gain a comprehensive understanding of the latest service management principles, practices, and techniques. This immersive training experience prepares you for the ITIL 4 Foundation exam and sets you up for success in the rapidly evolving digital landscape.

Ideal for ambitious professionals seeking to elevate their skills and advance their careers, this course is perfect for:

IT Support Staff looking to enhance their service delivery capabilities
IT Consultants seeking to stay ahead of the curve
Business Managers and Process Owners aiming to optimize operations
IT Developers, Service Providers, and System Integrators wanting to improve service quality

No prerequisites are required, although a basic understanding of IT service delivery will enhance your learning experience.

By investing in ITIL 4 training, you’ll unlock:

Improved service delivery and customer satisfaction
Enhanced collaboration and communication across teams
Increased efficiency and productivity
A competitive edge in the job market
A stepping stone to advanced ITIL certifications and career growth

Don’t miss this opportunity to transform your business and advance your career. Enrol in our ITIL 4 Foundation course today and discover a smarter way to deliver exceptional services!

Understand the key concepts of service management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
Know the purpose and key terms of 15 ITIL practices
Understand 7 ITIL practices

Material Allowed – No

This is a ‘closed book’ exam. The ITIL Foundation Official Book, ITIL 4 edition, should be used for study, but is NOT permitted to be used in the exam.

Exam Duration – 60 minutes

Candidates taking the exam in a language that is not their minutes native or working language may be awarded 25% extra time, i.e. 75 minutes in total.

Number of Marks – 40 Marks

There are 40 questions, each worth 1 mark. There is no marks negative marking.

Level of Thinking – Bloom’s Level 1&2

“Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s level 1 questions, you need to recall information about the ITIL 4 service management framework. For Bloom’s 2 questions, you need to show understanding of these concepts.

Question Types – Classic, Negative, Missing Words and List

The questions are all ‘multiple choice’.
For the ‘standard’ questions, you have a question and four answer options.
‘Negative’ questions are ‘standard’ question in which the stem is negatively worded.
For the ‘missing word’ questions, there is a sentence with a word missing and you have to select the missing word from four options.
For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.

“Learning is the only thing the mind never exhausts, never fears, and never loses.”

– Leonardo da Vinci

Contact

(060)-919-3626

Offices

Mombela – Nelspruit
Midrand – Gauteng