Services
We Provide a wide range of Services
Solis and Luna's Managed Service Desk
Solis and Luna Service Desk builds on our experience in Service Management in order to deliver exceptional skills and customer service for our global customers supported by global leading technologies and guaranteed data and voice network availability.
Service Desk Assessment
Let Solis and Luna assist you to keep your hand on the pulse and maintain a holistic view of your Service Desk performance this assessment is comprised of interviews, workshops, and des side observation. A full report will be produced and prioritized against the strategy.
ITIL Maturity Assessment
An ITIL Maturity Assessment provides you the information needed to establish a baseline for your continual improvement needs as well as measure an organization after improvement plans have been implemented. Assessments are a critical component to every continual improvement practice.
Flexible Solutions
Our Managed Service Desk place the emphasis on the talent and workforce management and continual service improvement of customer’s single point of contact to the IT department. Solis and Luna provide a certified, experienced workforce to deliver this critical element of customer service excellence, based confidently on ITIL best Practices.
The deployment of the team is carried out using a proven transition plan suitable for any organization, and provides immediate access to globally tested ITIL processes and procedures fully documented allowing for the implementation of key best practices disciplines from inception.
Key Features and Benefits
- Solis and Luna employees: recruitment is key; individuals with infectious positive attitude that is perfect for Customer Service duties.
- Knowledge: all our staff have the back-up of one of the world’s leading authorities on IT Service Management.
- Knowing fixed costs and tailored solutions Skill centred induction: all employees will have at least ITIL Foundation Certification and SDI service Desk Analyst knowledge.
- When you opt for a fully managed service with Solis and Luna, we’ll provide a Service Desk assessment at the start of the contract to feed into an improvement plan.
- ITIL Best Framework practices, processes and procedures deployed by ITIL Managed Professionals.
- Standard, detailed monthly reporting included against pre-agreed service levels.
Why Choose Solis and Luna
Performance Driven
KPI driven with a significant on first call resolution and response.
Innovation
Leading edge technology and Future-equipped service capabilities.
Lower Operational Costs
Our Managed Service is accompanied by considerable cost savings whilst not compromising on value.
24/7/365 Coverage
Solis and Luna MS Centre are opened 24/7/365.