Description
A clause-by-clause self-assessment against ISO/IEC 20000-1, with a scoring method and an action plan template, so you know the size of the job before you commit to it.
Who it is for: Businesses considering certification, or being asked about it in tenders.
What is inside
- How to run the assessment and who to involve
- A four-level maturity scoring method
- Clause-by-clause checklist across clauses 4 to 10
- Gap summary sheet
- Prioritised action plan template
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