Terms & Conditions

Last updated: 10 August 2026

1. Who we are

Solis & Luna Consulting (Pty) Ltd
Registration number 2021/922603/07
VAT number 4590305266
Johannesburg, South Africa
hello@solisandluna.co.za

In these terms, “we”, “us” and “our” mean Solis & Luna Consulting (Pty) Ltd. “You” means the person or business buying from us.

2. What these terms cover

These terms apply to everything we sell through this website and by written quotation. We sell four different things, and some rules differ between them:

Downloadable toolkits — PDF documents delivered electronically.
Branded promotional products — physical goods printed or embroidered to your specification.
Unbranded promotional products — physical goods supplied as stock, without branding.
Websites, e-commerce stores and custom software — project work delivered against a written proposal.

Where a signed written proposal or service agreement conflicts with these terms, that document takes precedence for that project.

3. Placing an order

An order placed on this website is an offer to buy. A contract comes into existence only when we confirm the order in writing or, for project work, when both parties accept a written proposal. We may decline an order — for example where stock is unavailable, artwork cannot be reproduced, or the price displayed was clearly incorrect.

For project work, a deposit as stated in the proposal is payable before work begins.

4. Prices and payment

All prices are in South African rand.
Prices for services are quoted excluding VAT unless stated otherwise. Where VAT applies it is shown at checkout and on the invoice.
Payment is accepted by card, Instant EFT, Capitec Pay and other methods offered by our payment provider, PayFast (Payfast (Pty) Ltd), and by electronic funds transfer where agreed in writing.
PayJustNow is available on business websites and e-commerce stores: three equal, interest-free instalments, subject to PayJustNow’s own approval and terms.
We do not see, handle or store your full card details. Card payments are processed entirely by our payment provider.
Project work is invoiced as set out in the proposal, typically a deposit to start and the balance on approval before launch.
Overdue amounts may attract interest at the rate prescribed under the Prescribed Rate of Interest Act.

5. Delivery

Our delivery arrangements, timeframes and charges are set out in full in our Delivery Policy, which forms part of these terms.

6. Cancellations and refunds

Your rights to cancel and to a refund are set out in full in our Refund & Cancellation Policy, which forms part of these terms. In summary:

Downloads — refunded if the file is faulty, wrong or not as described. Once downloaded, a change of mind is not refundable.
Branded goods — cancellable free of charge before production begins. Once branding has started they cannot be cancelled or returned, because they are made to your specification.
Unbranded goods — may be returned within 7 days under section 44 of the Electronic Communications and Transactions Act.
Project work — cancellable in writing at any time; you pay for work completed to that point.

7. Your artwork and content

You confirm that you own, or are licensed to use, any logo, image or text you supply to us, and that using it does not infringe anyone else’s rights.
You indemnify us against any claim arising from material you supplied.
We will produce an artwork proof for branded goods. Nothing is produced until you approve that proof in writing. Once approved, we produce exactly what was approved.
We may show completed work in our portfolio unless you ask us in writing not to.

8. Intellectual property in project work

On full payment, ownership of the website or software we build specifically for you transfers to you, including the source code.
Your domain is registered in your name and the hosting account is yours.
We retain ownership of any pre-existing tools, libraries or frameworks we used, and grant you a perpetual licence to use them as part of your project.
Third-party components remain subject to their own licences.

9. Toolkit licence

Downloadable toolkits are licensed, not sold. You may use and adapt them without limit inside one business, and add your own branding. You may not resell, publish, share or distribute them outside your organisation, or present them to third parties as your own work product.

10. Warranties and what we do not promise

Goods are supplied with the implied warranty of quality given by section 56 of the Consumer Protection Act, where that Act applies to you.
Project work is warranted for 30 days after launch against defects in what we built. Fixing those is free.
Toolkits are practical working documents, not legal advice. They do not guarantee compliance with POPIA, ISO/IEC 20000 or any other standard, and they are not a substitute for professional advice on your specific circumstances.
We do not warrant that a website will achieve any particular search ranking, traffic level or commercial result.
We are not responsible for faults caused by your own changes, by third-party services, or by hosting we do not control.

11. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be limited — including your rights under the Consumer Protection Act.

Subject to that, our total liability arising out of any order is limited to the amount you paid us for that order. We are not liable for indirect or consequential loss, including loss of profit, loss of data or business interruption.

12. Personal information

We process personal information in line with the Protection of Personal Information Act. What we collect and why is set out in our Privacy Policy.

13. Complaints and disputes

Tell us first. Email support@solisandluna.co.za and we will acknowledge within one working day and aim to resolve within ten. Most things are a misunderstanding and are fixed in a phone call.

If we cannot resolve it, you may refer the matter to the National Consumer Commission or to an accredited consumer ombud. Nothing here prevents you from approaching a court.

14. General

These terms are governed by South African law and the South African courts have jurisdiction.
We may update these terms. The version published here when you place your order is the version that applies to it.
If any provision is found unenforceable, the rest continues to apply.
We are not liable for failure caused by events outside our reasonable control, including load shedding, network failure, civil unrest or natural disaster.

15. Contact us

General enquiries: hello@solisandluna.co.za
Orders, downloads and support: support@solisandluna.co.za