Privacy Policy for Solis and Luna Consulting
Introduction
Welcome to Solis and Luna Consulting. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data in compliance with the Protection of Personal Information Act (POPIA) and the Protection of Personal Information (POPI) guidelines.
Website: www.solisandluna.co.za
Business Name: Solis and Luna Consulting
Contact Email: support@solisandluna.co.za
Address: Mombela, Nelspruit, South Africa
Effective Date: 30 July 2024
1. Information We Collect
1.1 Personal Information
We may collect the following personal information from you:
- Name
- Email address
- Phone number
- Postal address
- Company name
- Job title
- Payment information
- Any other information you voluntarily provide
1.2 Non-Personal Information
We may also collect non-personal information, such as:
- Browser type
- Operating system
- Referring website
- Pages visited on our site
- Time and date of visit
- IP address
2. How We Use Your Information
2.1 Providing Services
We use your personal information to:
- Provide IT Service Management Services
- Offer ITIL4 Foundation Training
- Deliver Consulting Services
- Implement 4me ITSM and ESM Tooling Software
- Facilitate Digital Transformation
- Ensure Cyber Security Services
2.2 Communication
We may use your information to:
- Respond to your inquiries
- Send administrative emails
- Send promotional emails (with your consent)
- Notify you about updates or changes to our services
2.3 Improvement of Services
We analyze non-personal information to:
- Improve our website’s functionality
- Enhance user experience
- Develop new services
3. Data Sharing and Disclosure
3.1 Third-Party Service Providers
We may share your information with third-party service providers to perform services on our behalf, such as:
- Payment processing
- Data analysis
- Email delivery
- Hosting services
3.2 Legal Compliance
We may disclose your information:
- To comply with legal obligations
- To protect our rights and property
- To prevent fraud or other illegal activities
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
5. Your Rights
5.1 Access
You have the right to access the personal information we hold about you.
5.2 Correction
You have the right to request the correction of inaccurate personal information.
5.3 Deletion
You have the right to request the deletion of your personal information, subject to legal and contractual obligations.
5.4 Objection
You have the right to object to the processing of your personal information on reasonable grounds.
5.5 Data Portability
You have the right to request that your personal information be transferred to another service provider in a structured, commonly used, and machine-readable format.
6. Cookies
We use cookies to enhance your experience on our website. You can control the use of cookies through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after the changes take effect will constitute your acceptance of the revised policy.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@solisandluna.co.za
Address: Mombela, Nelspruit, South Africa
By using our services, you agree to the terms of this Privacy Policy.
Please review this policy carefully and ensure it meets all legal requirements for your specific circumstances. Consider consulting with a legal professional to verify its compliance with all applicable laws and regulations.
Solis and Luna Consulting remains fully compliant with the POPIA Act which can be further reviewed on https://popia.co.za/