Description
Define what you actually provide, and what “fixed” means, before the argument rather than during it. Templates for both the business and technical catalogue, plus a complete SLA.
Who it is for: Internal IT teams and MSPs who need to agree expectations in writing.
What is inside
- Business vs technical service catalogue, explained
- Service entry template with worked examples
- Service hours and support tier definitions
- Full SLA template with target tables
- Exclusions wording — the section that prevents disputes
- Service review and reporting structure
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